Gaming should be a source of fun, not stress. CQ99 is always here to ensure your gaming experience stays healthy and enjoyable.
At CQ99, we believe gaming is a fun and entertaining activity. But like anything enjoyable, it can become a problem without responsible play. Our responsible gaming policy is here to help you enjoy the experience within healthy limits.
Every player's experience is different. Some play occasionally for fun, others play regularly but stay in control. CQ99 has created a safe environment for everyone — where you can enjoy yourself while keeping yourself protected.
Responsible gaming means playing with awareness and intention. Decide in advance how much time and money you are willing to spend. Stay level-headed whether you win or lose. CQ99 provides a range of tools and services to help you stay in control.
Keep in Mind: Gaming is for entertainment only. Never treat it as a way to earn money or solve financial problems.
Online gaming is growing rapidly in Bangladesh, and some players can find themselves spending excessive time and money as a result. CQ99 does not want any of our members to reach that point, which is why we want to raise awareness before it becomes an issue.
Make use of the responsible gaming tools available at CQ99. Set deposit limits, manage your session time, and take a break whenever you need one. These simple steps go a long way toward keeping your gaming healthy.
Set your own daily or weekly gaming time limit.
Decide how much you are willing to spend before you start playing.
Option to take a temporary break at any time.
Option to block your account for an extended period.
Use our features to keep your gaming experience safe and enjoyable
You decide the maximum amount you want to deposit daily, weekly, or monthly. Once a limit is set, it takes effect immediately. To increase it, a 24-hour waiting period applies.
After a set period of play, CQ99 will automatically send you a reminder. This feature is highly effective for avoiding extended, uninterrupted gaming sessions.
You can set a limit so that gaming stops automatically once you have lost a set amount. This helps prevent the urge to chase losses with bigger bets.
Take a temporary break lasting anywhere from 24 hours to 6 weeks. During this time, you won't be able to access any games — a great way to reset and refresh.
Suspend your account for anywhere from 6 months to permanently. During self-exclusion, you will not receive any promotional communications from CQ99.
If you are concerned about a gaming addiction, our dedicated support team is ready to help. Professional advice and referral services are also available.
Gaming addiction can develop gradually. If you notice any of the signs below, use our responsible gaming tools or reach out for support:
| Signs | Tips |
|---|---|
| Spending beyond your budget | Set a Deposit Limit |
| Playing to Chase Losses | Take a Cooling-Off Period |
| Neglecting family or work to play | Set a Session Time Limit |
| Feeling restless or uneasy when you are not playing | Get Expert Support |
| Borrowing money to fund your gaming | Consider Self-Exclusion |
| Lying to loved ones about your gaming | Get Support Instantly |
Ask yourself the following questions. If most of your answers are "yes," it is worth seeking help:
1 Are you spending more time or money on gaming than you planned?
2 Do you feel angry or anxious when asked to stop gaming?
3 Are you continuing to play in order to recover lost money?
4 Is gaming causing conflict with family or friends?
5 Is gaming interfering with your work, studies, or relationships?
If more than three answers are "yes," please reach out to our support team. We are here to help, not to judge.
Set your gaming limits in just a few simple steps
Log in to CQ99 and go to Account Settings. Look for the "Responsible Gaming" option.
Deposit limit, session time, or loss limit — choose what you need and enter the amount or duration.
Confirm your limits after setting them. Decreasing a deposit limit takes effect immediately, while increasing it takes 24 hours to apply.
If you feel overwhelmed, use the cooling-off option to pause your account for anywhere between 24 hours and 6 weeks. Your account will be completely inactive during this period.
If gaming feels like a genuine problem, use the self-exclusion option to close your account for a period ranging from 6 months to permanently.
For any concerns, contact us via live chat or support email. We handle everything with full confidentiality.
Join a safe and responsible gaming environment at CQ99. We care about your wellbeing just as much as your entertainment.
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