CQ99 Privacy Policy — Your data is completely safe with us.

Introduction

CQ99 is a trusted online gaming platform serving players in Bangladesh and beyond. We understand how valuable your personal data is, which is why every piece of information you share with us is stored with the highest level of security.

This privacy policy explains what data CQ99 collects, why it is collected, how it is used, and what rights you have. Reading it will give you full transparency into how seriously we respect your privacy.

This policy has been written in plain English with our Bangladesh users in mind. If any part is unclear, our support team is always happy to help.

Types of information collected

CQ99 collects two types of information — data you provide directly and data collected automatically.

How Your Information Is Used

CQ99 uses your information for the following purposes:

• Account management: For registration verification, login security, and account protection.
• Payment Processing: To process deposits and withdrawals securely.
• Customer support: To understand and resolve your issues.
• Fraud Prevention: To detect and prevent suspicious activity.
• Personalized Experience: To suggest games and offers tailored to your preferences.
• Legal obligations: To meet regulatory requirements.
• Contact: To send important updates, bonus offers, and newsletters.

CQ99 never sells your data to advertisers or third parties. Your information belongs to you — always.

Data Sharing Policy

CQ99 does not share your personal information with outside parties — that is our core commitment. However, there are limited circumstances where sharing may be required:

• Payment Providers: Only the minimum required information is shared with payment gateways such as Mobile Banking, Nagad, and Rocket to process transactions.
• Law enforcement agencies: When required by a court order or government directive.
• Technology Service Providers: Trusted cloud or security partners for site operations.
• Fraud Prevention: For investigations into money laundering or fraud.

Cookies & Tracking Technologies

CQ99 uses cookies on its website. Cookies are small data files stored in your browser that help improve your experience on the site.

• Essential Cookies: To maintain login sessions and ensure security. Disabling these may affect how the site functions.
• Performance Cookies: To understand which pages are used most. Only statistical data is collected — no personal identification.
• Functionality Cookies: To remember your language preferences and settings.

You can manage or disable cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of some site features.

Data Security Measures

CQ99 employs industry-leading technology to keep your data protected. Our security measures include:

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted.
• Database encryption: All stored data is kept in an encrypted state.
• Two-Factor Authentication (2FA): An additional layer of security for account logins and transactions.
• Firewall & DDoS Protection: The latest technology to defend against cyberattacks.
• Regular Security Audits: Regular testing conducted by independent security experts.
• Access controls: Only authorized staff can access your information.

Data Retention Duration

CQ99 does not retain your data longer than necessary. General policy:

• All data is retained for as long as your account remains active.
• After account closure, financial records are retained for a maximum of 5 years as required by law.
• Customer support records are retained for a maximum of 2 years.
• Security logs are retained for a maximum of 1 year.
• All data is permanently deleted after the retention period ends.

Your Right to Privacy

As a CQ99 member, you have the following rights:

Protection of Minors' Data

CQ99 does not collect information from anyone under the age of 18. This platform is for adults only.

If a minor accidentally creates an account and it comes to our attention, the account will be closed immediately and all collected data will be deleted.

Privacy Policy Updates

CQ99 may update this privacy policy from time to time. Members will be notified of any significant changes via email or an on-site notification.

The date of the latest update is shown at the top of this page. We recommend checking this page regularly.

Contact Us

For any privacy-related questions, requests, or complaints, please get in touch with us:

• Email: [email protected]
• General Support: [email protected]
• Live Chat: available on the website 24/7
• Response Time: typically within 48 hours

Our data privacy team is ready to answer all your questions. Protecting your privacy is our responsibility, and we take it very seriously.